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FAQ

The problem with the change of team

After you create a bet and up to 5 minutes before the start of the match there is a possibility to change the team. To do this, click on the button "Change team" on the match page or in the "Rates". You can change the team every once in 30 seconds. If the change of team was completed successful, you will receive a message with the corresponding text.

In case of a problem with the change of teams you BEFORE the start of the match you need to create a ticket in the Support section and describe in detail what exactly is the problem (if possible, attach a screenshot of the error). Be aware that we do not respond to problems that happened because of the fault of the user (off the Internet connection, ran out of time to change teams, etc.).

We recommend you to check rates 15-20 minutes before the start of the match, as the ticket about the problems with the change teams after the match will be not considered.

 

Error while entering Steam "The trade offer does not exist or the trade offer belongs to another user."

You need to wait 2-3 minutes and refresh the exchange page. The exchange will appear and it will be able to confirm. In case of cancel of exchange - you will be able to resend the items once again.

 

The problem with the item withdraw

If the output item does not appear the button to go to the Steam or in the Steam error trade – you need to wait 5-10 minutes and the item will be back in Returns, and it can be sent to the output again.

 

The Abolition of rates

Our service does not provide for the abolition of rates. You can change the team before the match (remember that 5 minutes before the start of the match the ability to change teams and funding bids for additional items are not available).

 

The site does not determine the value of the item or defines it is not true

Our system continuously monitors the value of items and updates it in the database. If your subject is not shown the price, wait for 5-10 minutes, maybe this subject is unknown to the system.

For some items (mostly it refers to gifts) the price is very unstable, that is why the system cannot correctly evaluate it. Such objects will have a minimum possible value, i.e. 0.01 CSE.

 

Please sign in. (100)

Log in to create a bet.

 

There was a technical error. Try to reload the page. (110)

Update the page and try to bet again.

 

There was a technical error. Try to reload the page. (111)

Update the page and try to bet again.

 

There was a technical error, please try later. (112)

Bet in 5-10 minutes.

 

Illegal type of items. (113)

When you create a rate not permissible choice of items from the games except Counter-Strike: Global Offensive, as well as items with the types of Container, Collectible, Tool.

 

Not over than 5 items for one match. (120)

Betting on the one match it is possible to put no more than 5 items.

 

You have already bet. (121)

The bet is already 5 items. A greater number of items in a bet to the one match is not allowed.

 

Not over than 5 items for one match. (122)

It is possible to put no more than 5 items for the of match bet.

 

Please select team. (123)

Choose the team for which you want to bet.

 

Please add the skins in a bid. (125)

Select the items you want to add to the bet.

 

There was a technical error, please try later. (126)

Try to logout on the website and re-create the bet.

 

There was a technical error. Try to reload the page. (127)

Update the page and try to bet again.

 

Acceptance of bets on the match is completed. (128)

You can bet until 5 minutes before the start of the match.

 

You have exceeded the limit of items in the returns. Please withdraw the items to Steam. (129)

After reaching 100 items in returns - you will not be able to bet items from Steam. Output extra items in your inventory Steam.

 

The item is not in your inventory. (130)

Update the page and try to bet again.

 

There was a technical error. Please contact support if you have lost items. (131)

Contact support and explain in details what happened.

 

There was a technical error, please try later. (132)

Try to bet in 5-10 minutes.

 

There was a technical error, please try later. (133)

Try to bet in 5-10 minutes.

 

Bots don't have free slots for receiving items. New bots were registered and will join to the work for a few days. (140)

There is a possibility that you got on the boat, which ended slots. Try to bet another 1-2 times, and if the message still appears - you have to wait until we add new bots.

 

The item has already been placed. (141)

You are trying to put an item that is already placed on this or any other match. Update the page.

 

Unable to get the price of skins. Try to place your bet in 5 - 10 minutes. (142)

Our system automatically scans and updates the value of items. Wait for a few minutes and you can bet.

 

There was a technical error, please try later. (143)

Try to bet in 5-10 minutes.

 

There was a technical error, please try later. (144)

Try to bet in 5-10 minutes.

 

There was a technical error, please try later. (145)

Try to bet in 5-10 minutes.

 

Bots don't have free slots for receiving items. New bots were registered and will join to the work for a few days. (146)

There is a possibility that you got on the boat, which ended slots. Try to bet another 1-2 times, and if the message still appears - you have to wait until we add new bots.

 

The status of the exchange is unknown. Please reject the exchange if it has been created. (147)

An error occurred while creating the Steam exchange. Look at Steam - if the exchange still exist - cancel it and create a new bet. in a few minutes.

 

Please enter the SteamTradeURL on your profile page. (150)

You have not provided a link Trade Url, or specified the wrong link.

 

Escrow not activated. (152)

Not connected the mobile authenticator, or connected less than 7 days ago. You need to wait for the full release of instant exchanges Steam.

Read more about the mobile authenticator can be found here: http://store.steampowered.com/mobile

It is also necessary to check the correctness of filling the Trade Url link in your profile.

 

There was a technical error, please try later. (153)

Not connected the mobile authenticator, or connected less than 7 days ago. You need to wait for the full release of instant exchanges Steam.

Read more about the mobile authenticator can be found here: http://store.steampowered.com/mobile

It is also necessary to check the correctness of filling the Trade Url link in your profile.

 

Please sign in (222)

You need to log in on the website to do this action.

 

Please add the skins in a trade (223)

An empty list of items to create the exchange.

 

Please add the skins in a trade (224)

An empty list of items to create the exchange.

 

Unknown item (225)

Adding a subject that is not related to the game Counter-Strike: Global Offensive.

 

Your rating has taken into account (226)

Vote for the user is already counted.

 

There was a technical error, please try later (227)

The user is given a voice that does not exist on the website.

 

There was a technical error, please try later (228)

The user has the right to remove the trade.

 

Your rating has taken into account (229)

Vote for the user is already counted.

 

Please sign in. (300)

For output item, you need to log in on the website.

 

Please select the items. (301)

Specify what items You want to display.

 

There was a technical error, please try later. (302)

Try to bring the subject in 5-10 minutes. If the error persists, contact technical support and attach a screenshot with the error.

 

There was a technical error. Please contact support if you have lost items. (303)

An error occurred while creating the share on Steam. Wait 5-10 minutes and if the problem persists, contact technical support.

 

There was a technical error, please try later. (304)

Please contact technical support, attaching a screenshot with the error.

 

There was a technical error. Please contact support. (305)

Please contact technical support, attaching a screenshot with the error.

 

There was a technical error, please try later. (306)

Try to withdraw the item in 5-10 minutes.

 

There was a technical error, please try later. (307)

Try to withdraw the item in 5-10 minutes.

 

There was a technical error, please try later. (308)

Try to withdraw the item in 5-10 minutes.

 

The status of the exchange is unknown. Please reject the exchange if it has been created. (309)

When you create exchange error Steam occurred. Go to the Steam and if the exchange have been created, cancel it. After 5-10 minutes, try to bring the withdraw it again.

 

There was a technical error, please try later. (310)

When you try to create an exchange, an error occurred. In the most cases the error occurs when increased load on bots, or when interruptions in the operation of Steam. Try to withdraw the item after 20-30 minutes.

 

A team cannot be changed at this moment. Try to reload the page. (400)

Update the page and retry the operation.

 

Incorrect Trade Url. (401)

You have specified incorrect Trade Url. Go to the Steam and copy fully the link.

 

Please sign in. (411)

You need to log on the website to do this action.